Privacy Policy

LGCY Clean, LLC ("LGCY Clean," "we," "us," or "our") is a family-owned residential and commercial cleaning company based in Springfield, Massachusetts. We are committed to protecting the privacy and personal information of our customers, website visitors, and anyone who contacts us.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your information. By using our website at lgcyclean.com or contacting us for services, you agree to the practices described in this policy.

We collect information in the following ways:

Information You Provide Directly

• Contact and booking information: When you request a quote, book a cleaning, or contact us, we collect your name, email address, phone number, home or business address, and details about the cleaning service you need.
• Payment information: When you pay for services, payment is processed through our CRM provider (Jobber). We do not store your full credit card number on our systems.
• Communications: If you email or call us, we retain records of those communications to provide better service.

Information Collected Automatically

• Usage data: When you visit our website, we automatically collect your IP address, browser type, pages visited, time spent on pages, and referring website.
• Cookies: We use cookies and similar tracking technologies to improve your experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.
• Analytics: We use website analytics tools to understand how visitors interact with our site. This data is aggregated and does not personally identify you.

We use the information we collect to:

• Schedule, confirm, and perform cleaning services at your property
• Send appointment reminders, service confirmations, and follow-up communications
• Process payments and send invoices
• Respond to your questions, requests, and customer service inquiries
• Send you occasional promotional offers, cleaning tips, or service updates (you may opt out at any time)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our legal rights
• Prevent fraud and ensure the security of our business and customers

We will never sell your personal information to third parties for their own marketing purposes.

We share your information only in the following limited circumstances:

• Service providers: We use trusted third-party tools to run our business, including Jobber (scheduling and CRM), payment processors, and email service providers. These companies are contractually required to protect your information and may only use it to provide services to us.
• Legal requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the safety of any person or to prevent fraud.
• Business transfers: If LGCY Clean is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are typically retained for a minimum of 3 years for tax and accounting purposes. You may request deletion of your personal information at any time (see Section 7).

Our website uses cookies — small text files stored on your device — to enhance your experience. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to show relevant ads if you visit our site through an advertising platform

You can disable cookies in your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-out of marketing: Unsubscribe from promotional emails at any time using the unsubscribe link in any email, or by contacting us directly
• Data portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected] or call us at (413) 798-4104. We will respond to your request within 30 days.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include using secure HTTPS connections, limiting access to personal data to authorized personnel only, and using reputable third-party service providers with strong security practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites, including our booking platform (Jobber), social media pages, and other resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

As a Massachusetts-based business, we comply with the Massachusetts Data Privacy Law (M.G.L. c. 93H) and the Massachusetts Standards for the Protection of Personal Information (201 CMR 17.00). If you are a Massachusetts resident, you have the right to know what personal information we collect about you and to request its deletion or correction. Please contact us at the information below to exercise these rights.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: